Refund & Returns Policy

Refunds and Returns Policy for KoalafiedArt.com

Effective Date: 25 February 2024

Welcome to KoalafiedArt.com, operated by Yam Enterprise Pty Ltd. We specialize in selling digital products. Our Refunds and Returns Policy is designed to be clear, fair, and user-friendly, ensuring a satisfactory experience for our customers while maintaining the integrity of our business.

1. Digital Product Nature

As KoalafiedArt.com offers digital products, the nature of these products means they are significantly different from physical goods. Therefore, our refund and return policy is tailored to reflect the unique aspects of digital transactions.

2. Refund Eligibility

  • Faulty or Misrepresented Products: If a digital product is faulty, not as described, or doesn’t perform as stated, customers are eligible for a refund.
  • Inadvertent Purchase: If a customer accidentally purchases a product, they may request a refund, provided the digital product has not been downloaded or accessed.

3. No Refund Conditions

Due to the nature of digital products, we generally cannot offer refunds in the following situations:

  • Change of Mind: Once a product is downloaded or accessed.
  • Misunderstanding of the Product Use: If the product is as described but doesn’t suit your needs due to a misunderstanding on your part.

4. Process for Initiating a Refund

To initiate a refund:

  • Contact Us: Send an email to koalafiedprintsau@gmail.com with your order details and the reason for the refund request.
  • Review Process: We will review your request, which may include verifying whether the digital product has been accessed or downloaded.

5. Refund Timeframes

  • Once approved, refunds are processed within 7-10 business days.
  • Refunds will be issued to the original method of payment.

6. Fees and Costs

  • There are no fees for processing a refund. However, any transaction fees or charges imposed by payment gateways will not be refunded.

7. Customer Support

For any questions or clarification regarding our Refunds and Returns Policy, please contact us at:

8. Policy Modifications

We reserve the right to modify this policy at any time. Any changes will be posted on our website and effective immediately upon posting.

9. Contacting Us

If you have any concerns or queries regarding this policy, please do not hesitate to contact us at the details provided above.